Refund and Cancellation Policy

This policy covers payments on BookFlow: plans (such as the Seller pack) and single-ad services (Feature this ad, Bump up). Books themselves are sold directly between members; BookFlow does not take payment for books and cannot refund them.

No refunds or cancellations

Plans and single-ad services are small, one-time digital purchases. They are added to your account, or applied to your ad, as soon as the payment is confirmed. For this reason all payments are final: we do not offer refunds or cancellations, including for plans or services you have not used yet, or for ads removed for breaking the posting rules.

There are no subscriptions and nothing renews automatically, so you are never charged again unless you buy again.

If something goes wrong with a payment

• Money taken but nothing added: if your payment went through but the plan or service did not reach your account or ad, we will add it. If we cannot, we refund the payment in full.
• Charged twice: if you were charged more than once for the same order, we refund the extra payment.

Write to help@bookflow.in within 7 days with your order number and the email you used. Refunds in these cases go back to the original payment method (UPI, card or net banking) within 5–7 working days.

Contact

BookFlow · help@bookflow.in