BookFlow

Terms and Conditions

Last updated: 27 October 2026

These terms apply to everyone who visits or uses BookFlow (bookflow.in), with or without an account. By using BookFlow you agree to them, and to our Privacy Policy and Refund and Cancellation Policy. BookFlow is run by Saransh Jain from Vadodara, Gujarat, India (“BookFlow”, “we”, “us”).

1. What BookFlow is

BookFlow is a place where people list used books and talk to each other about buying, selling or giving them away. Books are sold directly between members. BookFlow does not own, check, hold, deliver or take payment for any book, and is not a party to any deal between members. We are an intermediary under the Information Technology Act, 2000.

2. Who can use BookFlow

  • BookFlow is for people in India.
  • You must be at least 13 years old. If you are under 18, use BookFlow with your parent’s or guardian’s permission, and let them help with any deal.
  • One account per person. Give your real name and keep your details up to date.
  • You are responsible for everything done from your account. Keep your password safe and tell us if someone else gets in.

3. What you can post

BookFlow is for books and study material only. Every ad must follow these rules:

  • Original books only. Xerox copies, printouts, PDFs and e-books are not allowed, and nor are pirated or fake copies.
  • Coaching modules are fine if they are the original copies you received or bought.
  • You must own the book and have the right to sell it.
  • Use your own photos of the actual book, in the right category and your real city.
  • Give an honest description, including missing pages, markings or damage.
  • The price must be at least ₹10, or the book can be free.
  • No contact details, links or other offers in the title or photos. No spam, repeated ads for the same book, or misleading words.
  • Nothing illegal, hateful, obscene or harmful, and nothing that breaks Indian law.

We check ads before they go live and may edit the category or title, reject an ad, or remove it later if it breaks these rules or is reported. Ads stay live for 240 days. We may limit how many ads you post, and may suspend or close accounts that break these terms.

4. Your content

You keep ownership of the photos and text you post. By posting, you allow BookFlow to show, store, resize and share them on BookFlow, in search engines and on our social media to promote your ad and BookFlow. This permission ends when your ad is deleted, except for copies already shared.

5. Buying and selling safely

  • Meet in a public place and check the book before you pay.
  • Never pay in advance, and never pay a “token”, delivery charge or deposit to hold a book.
  • BookFlow will never ask for your OTP, password or bank details.
  • Use your own judgement. We do not verify members or books, and cannot guarantee any deal.

Read our safety tips. Report any ad or member that looks wrong using “Report” on the ad, or write to us.

Posting is free, with a set number of free ads that refill from time to time. You can also buy a plan (such as the Seller pack) for more ads, or pay to Feature or Bump up a single ad. What each one includes and costs is shown on the plans page when you buy. Prices include taxes, and you get a GST invoice.

Plans are one-time payments: there are no subscriptions and nothing renews by itself. Payments are processed by Cashfree Payments. All payments are final, as explained in our Refund and Cancellation Policy. Paid credits that expire unused are not refunded.

7. Messages

Use BookFlow messages only to talk about books. Do not send spam, abuse or links to other offers. We may look at messages that are reported to us, or to stop spam and fraud.

8. Things you must not do

  • Copy, scrape or collect data or member details from BookFlow.
  • Try to break, overload or get around the security of the site.
  • Pretend to be someone else, or BookFlow.
  • Use BookFlow to sell anything other than books and study material.

BookFlow shows Google ads and links to other sites, such as Amazon. Those sites have their own terms and we are not responsible for them. As an Amazon Associate BookFlow earns from qualifying purchases.

10. BookFlow is only a platform

BookFlow only helps buyers and sellers find each other. We are not the buyer or the seller, and we are not part of any deal. We do not check the books, take payment, deliver books or give refunds for deals between members.

Buyers and sellers are fully responsible for their own deals:

  • Sellers must describe the book honestly, sell only books they own, and hand over what they promised.
  • Buyers must check the book before paying, and agree the price and place directly with the seller.
  • Both should deal with care: meet in a safe public place, never pay in advance, and never share an OTP or bank details.
  • If something feels wrong, stop the deal and report the ad or member using “Report”, or write to us. We look at every report and can remove ads or block accounts, but we cannot get your money back or settle disputes between members.

BookFlow is provided “as is”. We do our best to keep it running and safe, but we cannot promise it will always be available or free of errors. Ads are written by members, and we are not responsible for what they say.

As far as the law allows, BookFlow is not liable for any loss from using BookFlow or from a deal with another member. If we are ever found liable, the most we will pay is what you paid BookFlow in the 12 months before the claim.

If someone makes a claim against BookFlow because of something you posted or did against these terms or the law, you will cover BookFlow’s costs for it.

If you think an ad breaks your copyright, see our Copyright and Takedown Policy.

12. Changes and closing your account

We may update these terms. We will change the date at the top, and tell members about important changes before they apply. You can close your account any time from My account → Profile → “Delete my account”.

13. Law and courts

These terms are governed by the laws of India. Any dispute will be handled only by the courts at Vadodara, Gujarat.

14. Contact and grievances

For questions, write to hey@bookflow.in. For complaints about content or your data, write to our Grievance Officer, Saransh Jain, at saransh@bookflow.in. We confirm within 24 hours and resolve complaints within 15 days.